Frequently Asked Questions
Everything you need to know about Reji kiosks.
Self-ordering kiosks
What is a self-order kiosk?
A self-order kiosk is a touchscreen where customers browse your menu, customize items and place their own order. Reji's self-ordering kiosks send the order straight to your kitchen, suggest add-ons on every ticket and let customers pay at the kiosk or at pickup.
How much does a self-ordering kiosk cost?
Reji plans start at $17 a day for an ethernet kiosk and $24 a day for a cellular kiosk, with select kiosk hardware included. Other kiosk models and enterprise projects are quoted separately. See pricing.
Do self-ordering kiosks increase sales?
A kiosk suggests add-ons, combos and upgrades on every order, so average tickets grow without your team having to upsell. A $4 order can become a $12 order.
Can I try a kiosk before I commit?
Yes. Our kiosk pilot program puts a kiosk in your store, side by side with your current setup, so you can see how your customers use it. Learn about the pilot.
Integrations and hardware
Will a self ordering kiosk work with my POS?
Yes. Reji is built to work alongside the POS, payments and kitchen systems you already run, so you can add self-ordering without replacing what works.
Can you integrate with my existing system?
In most cases, yes. Reji works alongside the POS, payment and kitchen systems you already run, directly or through our channel partners. A few systems are limited, so tell us what you use and we'll confirm.
Can I use my existing hardware?
Often, yes. If you already own compatible kiosks from one of our kiosk partners, or Windows 10 or later point of sale hardware, we can set Reji up on it and get started faster.
Do you have tablets and mobile options?
Yes. Reji supports hardware for lanes and checkout counters, tablets for tight spaces, and mobile setups that run on a SIM card or hotspot, which is popular with food trucks and pop-ups.
Can I build my own online ordering or e-commerce experience?
Yes. Reji stores your business data, like categories, items and receipts, and provides an open API so you can read and post information from your own systems.
Payments
Can customers pay at the kiosk?
Yes. Customers can pay at the kiosk through our semi-integrated payment partners, or you can let them pay at pickup. See our payment partners.
What does semi-integrated mean?
The card is read by a certified payment terminal and goes straight to your processor, so card data never passes through Reji. That keeps Reji out of PCI scope.
Do you take a percentage of my transactions?
No. We do not take a percentage of your transaction fees.
Getting started
How fast can we get a self order kiosk running?
You can be up and running in as little as 2 days, and you can pilot a kiosk side by side with your current setup before you commit. We stock commonly ordered hardware, including Austin freestanding kiosks, and other kiosk models typically ship in 4 to 6 weeks.
How do I get started?
Contact us or call (866) 708-REJI. Tell us about your business and menu, and we'll recommend the right kiosk and setup.